Last updated: 10 June 2026
The Devereux Group Pty Ltd t/as Grainwise respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with Grainwise, including through our website, email communications, daily market reports, enquiry forms, client onboarding, contract administration and grain marketing services.
The Devereux Group Pty Ltd t/as Grainwise is a transactional grain marketing and brokerage business supporting Australian growers, buyers and industry participants with market information, contract administration, logistics coordination and grain marketing services.
Trading name: Grainwise
Legal entity: The Devereux Group Pty Ltd
Office: 5 Burns Street, Gol Gol NSW 2738
Mailing address: PO Box 704, Gol Gol NSW 2738
Phone: 03 5022 7888
Email: admin@grainwise.com.au
The type of personal information we collect depends on how you interact with us. It may include:
your name, business name and role;
contact details, including email address, phone number, postal address and business address;
communication preferences, including the types of updates you wish to receive;
information you provide through website forms, email, phone calls, meetings or client onboarding processes;
details relevant to grain marketing, contracting, logistics or administration services;
information about commodities, delivery locations, pricing discussions, transactions, contracts or account enquiries;
billing, invoicing and account administration details;
feedback, testimonials or survey responses you choose to provide;
website usage information, including cookies, analytics data, device information and pages visited.
We only collect personal information where it is reasonably necessary for our business functions and services.
We may collect personal information when you:
contact us by phone, email, website form, social media or in person;
subscribe to our daily market reports or other email updates;
request pricing, market information or grain marketing support;
complete a client, grower, buyer or contact preference form;
enter into, discuss or administer a grain contract or transaction;
engage with our team about logistics, delivery, invoicing or administration;
provide feedback, testimonials or participate in surveys;
visit or interact with our website.
We may also collect information from third parties where appropriate, such as buyers, growers, logistics providers, professional advisers, public business listings, referral sources, industry contacts or service providers.
We collect and use personal information to:
provide grain marketing, brokerage, contract administration and logistics coordination services;
communicate with growers, buyers and industry contacts;
prepare, manage and administer grain contracts and related transactions;
provide daily market reports, price updates, newsletters and other relevant industry communications;
respond to enquiries, requests and feedback;
manage client relationships through our CRM and email marketing systems;
improve our website, communications, services and client experience;
maintain accurate business, accounting and administration records;
meet legal, regulatory, insurance and compliance obligations;
protect our business, clients and stakeholders.
If you subscribe to our daily market reports, newsletters or other updates, we may use your contact details to send you relevant market information, business updates, industry news, event information, service updates and promotional communications.
We aim to only send communications that are relevant to our growers, buyers and industry network.
You can unsubscribe or update your communication preferences at any time by:
clicking the unsubscribe link in our emails, where available;
replying to an email and asking to be removed; or
contacting us at admin@grainwise.com.au.
If you unsubscribe from marketing communications, we may still contact you where necessary for service, contract, transaction, account, legal or administrative purposes.
We may disclose personal information where reasonably necessary for our business operations and services, including to:
Grainwise team members, contractors and representatives;
growers, buyers, traders, brokers or counterparties involved in relevant grain transactions;
logistics and freight providers where required to coordinate delivery or movement of commodities;
related or associated businesses where relevant to providing services;
IT, website, CRM, email marketing, cloud storage and business system providers;
accounting, banking, insurance, legal and professional advisers;
regulatory bodies, government agencies or other parties where required by law;
any other party you authorise us to disclose information to.
We do not sell personal information.
We use third-party platforms and service providers to help operate our business, website, CRM, email marketing, analytics, accounting, administration and communication systems.
These providers may store or process information on our behalf. Some providers may store data in Australia or overseas. Where we use third-party providers, we take reasonable steps to work with reputable providers and to protect the information we hold.
Our website may use cookies, analytics tools and similar technologies to help us understand how visitors use our site, improve website performance and support our marketing and communication activities.
Cookies may collect information such as your browser type, device, pages visited, time spent on the site and referral source.
You can adjust your browser settings to refuse or manage cookies. Some website features may not function properly if cookies are disabled.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include using secure business systems, password protection, access controls, staff training, internal procedures and reputable third-party service providers.
No method of electronic storage or transmission is completely secure. However, we take privacy and data protection seriously and work to maintain appropriate safeguards.
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete or misleading.
To make a request, please contact us at:
Email: admin@grainwise.com.au
Phone: 03 5022 7888
Post: PO Box 704, Gol Gol NSW 2738
We may need to verify your identity before responding to a request. In some circumstances, we may not be able to provide access to certain information, but if this occurs we will explain why where reasonable and permitted by law.
If you have a privacy concern or wish to make a complaint about how we have handled your personal information, please contact us first so we can review and respond to your concern.
Email: admin@grainwise.com.au
Phone: 03 5022 7888
Post: PO Box 704, Gol Gol NSW 2738
We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, systems or legal obligations.
The most current version will be available on our website.